{"id":8053,"date":"2021-07-17T15:06:00","date_gmt":"2021-07-17T15:06:00","guid":{"rendered":"https:\/\/econsulting.co\/?post_type=casestudy&#038;p=8053"},"modified":"2023-07-26T10:07:04","modified_gmt":"2023-07-26T10:07:04","slug":"wsparcie-techniczne-cornerstone-ondemand","status":"publish","type":"casestudy","link":"https:\/\/econsulting.co\/pl\/casestudy\/wsparcie-techniczne-cornerstone-ondemand\/","title":{"rendered":"Wsparcie techniczne Cornerstone OnDemand"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Zadanie<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wsparcie techniczne platformy Cornerstone naszego klienta obejmowa\u0142o trzy g\u0142\u00f3wne procesy. By\u0142y to: Incident management, Change management oraz Release management. Wszystkie trzy procesy charakteryzowa\u0142a zmienno\u015b\u0107 ilo\u015bci zasob\u00f3w wymaganych do pokrycia procesu. Dla przyk\u0142adu, Release management charakteryzowa\u0142y gwa\u0142towne wzrosty w ilo\u015bci wymaganej pracy. Co ka\u017cde dwa tygodnie (w przypadku patchy), lub co kwarta\u0142 (w przypadku releas\u00f3w). Dodatkowo, platforma Cornerstone klienta musia\u0142a by\u0107 utrzymana w stanie walidowanym.&nbsp; Wprowadza\u0142o to dodatkow\u0105 dokumentacj\u0119 oraz spowalnia\u0142o tempo pracy ka\u017cdego z konsultant\u00f3w.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zakres prac<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maj\u0105c na uwadze wy\u017cej wymienione wymagania, koniecznym by\u0142o zaprojektowanie modelu wsparcia zezwalaj\u0105cego na dynamiczne zarz\u0105dzanie dost\u0119pnymi zasobami, aby dostosowa\u0107 ich rozk\u0142ad do zmieniaj\u0105cej si\u0119 sytuacji. Zaprojektowany dynamiczny model wsparcia zosta\u0142 oparty na idei, aby ka\u017cdy z konsultant\u00f3w specjalizowa\u0142 si\u0119 w jednym z g\u0142\u00f3wnych proces\u00f3w, ale posiada\u0142 wystarczaj\u0105c\u0105 wiedz\u0119 i do\u015bwiadczenie, aby wykonywa\u0107 podstawowe zadania zwi\u0105zane ze wsparciem przy ka\u017cdym procesie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rezultat<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Model sprawdzi\u0142 si\u0119 pozwalaj\u0105c na doprowadzanie patch\u00f3w i releas\u00f3w w terminie bez potrzeby wprowadzania do projektu du\u017cej ilo\u015bci konsultant\u00f3w, mimo dodatkowych wymaganiach ze strony walidacji. Zapewniono wysok\u0105 elastyczno\u015b\u0107 wsparcia jednocze\u015bnie dostarczaj\u0105c konsultant\u00f3w wyspecjalizowanych w ka\u017cdym z proces\u00f3w wsparcia.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wsparcie platformy Cornerstone naszego klienta obejmowa\u0142o trzy g\u0142\u00f3wne procesy: Incident management, Change management, oraz Release management. Wszystkie trzy procesy charakteryzowa\u0142a\u2026<\/p>\n","protected":false},"featured_media":12940,"template":"","categories":[34],"class_list":["post-8053","casestudy","type-casestudy","status-publish","has-post-thumbnail","hentry","category-cornerstone-ondemand-pl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wsparcie techniczne Cornerstone OnDemand - eConsulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/econsulting.co\/pl\/casestudy\/wsparcie-techniczne-cornerstone-ondemand\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Wsparcie techniczne Cornerstone OnDemand - eConsulting\" \/>\n<meta name=\"twitter:description\" content=\"Wsparcie platformy Cornerstone naszego klienta obejmowa\u0142o trzy g\u0142\u00f3wne procesy: Incident management, Change management, oraz Release management. 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