{"id":8093,"date":"2021-07-09T19:00:00","date_gmt":"2021-07-09T19:00:00","guid":{"rendered":"https:\/\/econsulting.co\/?post_type=casestudy&#038;p=8093"},"modified":"2023-07-26T10:09:53","modified_gmt":"2023-07-26T10:09:53","slug":"zarzadzanie-patchem-w-obrebie-csod","status":"publish","type":"casestudy","link":"https:\/\/econsulting.co\/pl\/casestudy\/zarzadzanie-patchem-w-obrebie-csod\/","title":{"rendered":"Zarz\u0105dzanie Patchem w obr\u0119bie CSOD"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Zadanie<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Patch jest zbiorem poprawek, kt\u00f3re s\u0105 zmianami inicjowanymi przez Vendora i s\u0105 zwykle wdra\u017cane co dwa tygodnie. Pierwszym krokiem jest stworzenie zmiany w aplikacji ServiceNow oraz itemu w aplikacji JIRA. Nast\u0119pnie, musimy stworzy\u0107 dokument \u201eChange Template\u201d, kt\u00f3ry zawiera opis wszystkich poprawek, kt\u00f3re b\u0119d\u0105 testowane przez nas. Wykonuje si\u0119 to po to, aby upewni\u0107 si\u0119 \u017ce zostan\u0105 zaimplementowane oraz \u201eInitial Assessment\u201d, czyli wst\u0119pn\u0105 ocen\u0119 ryzyka. W oparciu o Initial Assessment tester analizuj\u0119 list\u0119 scenariuszy testowych wybranych podczas oceny wp\u0142ywu (impact estimation). Kolejny krok to stworzenie test setu w aplikacji HP ALM w celu wykonania regresji. Dzi\u0119ki niej mo\u017cemy sprawdzi\u0107 czy nie b\u0119dzie \u017cadnych zmian, kt\u00f3re mog\u0105 mie\u0107 negatywny wp\u0142yw dla biznesu. Po testach regresyjnych, tworzymy \u201eFinal Assessment\u201d. Dokument ten zawiera list\u0119 wszystkich scenariuszy, kt\u00f3re zosta\u0142y przetestowane przez zesp\u00f3\u0142 informatyczny, zgodnie z retroperspektyw\u0105 wst\u0119pnej oceny ryzyka w odniesieniu do zmiany podj\u0119tej dla cel\u00f3w Patcha. Final Risk Assessment jest niezb\u0119dnym dokumentem wymaganym przez zmian\u0119. Po implementacji Patcha i wykonaniu wszystkich test\u00f3w musimy wykona\u0107 weekendow\u0105 weryfikacj\u0119, aby sprawdzi\u0107 czy system dzia\u0142a poprawnie. \u015arodowisko Live musi by\u0107 zweryfikowane przez \u201ePatch Coorindatora\u201d lub jego zast\u0119pcy nast\u0119pnego dnia po implementacji. Podczas weryfikacji Koordynator musi sprawdzi\u0107 krytyczne obszary systemu. Po weryfikacji, wysy\u0142amy zamykaj\u0105cego maila do Business Stakeholder, kt\u00f3ry uwzgl\u0119dnia wszystkie informacje na temat wynik\u00f3w testu oraz te dotycz\u0105ce najbardziej interesuj\u0105cych poprawek i potencjalnych defekt\u00f3w. Je\u015bli jaki\u015b test zostanie \u201esfailowany\u201d, mamy obowi\u0105zek otworzy\u0107 \u201ecase\u201d do CSOD, aby to naprawi\u0107. Po wszystkim musimy si\u0119 upewni\u0107 czy wprowadzone poprawki maj\u0105 wp\u0142yw na aktualne testy regresji. Je\u015bli tak jest, to musimy je zaktualizowa\u0107.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Business Need \u2013 wdro\u017cenie jest wprowadzane do systemu co dwa tygodnie, aby usprawni\u0107 jego prac\u0119 i zwi\u0119kszy\u0107 zadowolenie naszych klient\u00f3w.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zakres prac<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Testujemy poprawki, aby mie\u0107 pewno\u015b\u0107, \u017ce implementacja przesz\u0142a poprawnie<\/li>\n\n\n\n<li>Przeprowadzamy testy regresji, aby sprawdzi\u0107 czy zaimplementowane poprawki nie maj\u0105 negatywnego wp\u0142ywu na system<\/li>\n\n\n\n<li>W przypadku niepowodzenia jakiegokolwiek testu regresji, otwieramy \u201ecase\u201d do CSOD, aby rozwi\u0105za\u0107 problem<\/li>\n\n\n\n<li>Po wdro\u017ceniu Patcha dokonujemy weryfikacji weekendowej<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><br>Rezultaty<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Efektywniejsza praca systemu<\/li>\n\n\n\n<li>Wi\u0119ksza satysfakcja klient\u00f3w<\/li>\n\n\n\n<li>Szybsza identyfikacja i usuni\u0119cie podejrzanych b\u0142\u0119d\u00f3w<br>Technology: HP ALM, Service-Now<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Patch jest zbiorem poprawek, kt\u00f3re s\u0105 zmianami inicjowanymi przez Vendora i s\u0105 zwykle wdra\u017cane co dwa tygodnie. Pierwszym krokiem jest&#8230;<\/p>\n","protected":false},"featured_media":12946,"template":"","categories":[34],"class_list":["post-8093","casestudy","type-casestudy","status-publish","has-post-thumbnail","hentry","category-cornerstone-ondemand-pl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zarz\u0105dzanie Patchem w obr\u0119bie CSOD - eConsulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/econsulting.co\/pl\/casestudy\/zarzadzanie-patchem-w-obrebie-csod\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Zarz\u0105dzanie Patchem w obr\u0119bie CSOD - eConsulting\" \/>\n<meta name=\"twitter:description\" content=\"Patch jest zbiorem poprawek, kt\u00f3re s\u0105 zmianami inicjowanymi przez Vendora i s\u0105 zwykle wdra\u017cane co dwa tygodnie. 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