CASE STUDY Introduction to ServiceNow as an ITSM Tool

introduction to servicenow


Particular attention should be paid to the abnormalities in systems or environment operations as well as to their maintenance and development when working on validated systems and environment.

Scope of work

It was necessary to choose a modern, simple and effective tool, which was to provide simultaneous support for the implementation of processes:

  • maintenance of Incident/Problem Management
  • developmental Change Management
  • configuration and services management
  • management knowledge
  • management request


A tool with which the user will be able to settle all his IT-related matters regardless of the fact if they want to do it using a computer or an application installed on the phone.


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