SALESFORCE.COM

Take full advantage of Salesforce.com and provide your users with the highest quality support

Companies using the Salesforce.com platform face a challenge to guarantee their end-users full functionality of the business processes built on the platform – no matter the complexity of the processes, annual releases of the Salesforce.com or integrations with other systems in the organization. 

The problem is even more challenging in the case of the organizations from regulated sectors (e.g. Life Science companies) which need to guarantee the validated state of the system and its future changes. 

How do we solve this problem?

We help organizations to solve arising business challenges using existing Salesforce orgs. We provide support in three areas in parallel, i.e. Salesforce.com platform, DevOps and SQA & Validation which makes our offer unique on the market. 

Our services related to the Salesforce.com platform comprise:
Incident & Problem Management
Change Management
Release Management
QA/Testing
Knowledge Management
Optimization of current business processes
Preparing user-friendly dashboards and reports
Optimization of current reporting solutions
Custom development
In the DevOps area we offer services such as:
Automating custom components deployment process to speed up releases
Verification and code review in the process to increase quality and reduce the number of bugs
Simplifying the environment to quickly onboard new developers
In the SQA & Validation area we offer services such as:
Supporting implementation phase of Salesforce solution with SQA (Software Quality Assurance) or Validation services
Maintaining proper quality of Salesforce solution by implementing platform releases and change requests compliant with SQA or Validation package
Customized QA services - e.g. audits and workshops to verify if implemented Salesforce solution meets the current sector standards or regulations.

what are the benefits?

  • Your Salesforce users have best-in-class support regarding the maintenance of the existing configuration and configuration of new features

  • You can improve KPIs of your Salesforce services

  • You can take full advantage of each Salesforce release without exposing your system to malfunctions or non-compliance with your organization's policies

  • Your Salesforce solution meets quality standards or good sector practices (e.g. FDA, EMA, MDR) which helps you to accomplish audits and obtain certifications

  • You can rely on one support service partner regarding the Salesforce.com, DevOps and SQA/Validation.

why us?

  • DevOps support as an extension for Salesforce support
  • GxP experience allowing to extend Change and Release Management with validation services
  • Long term experience in supporting enterprise SaaS solutions
  • High quality at competitive prices

INDUSTRIES

The Salesforce.com services we are targeting to big and medium sized enterprises. The scope of our activity is global in its nature. We deal with the companies, located in the territorial areas, such as: Europe, the Middle East and Africa, Latin America, Asia Pacific and USA. We have got plentiful experience in working with companies representing pharmaceutical and medical sectors, which are the beneficiaries of our projects from the very beginning of our business activity. Right now, our Salesforce.com offer is targeted to the following sectors:

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Medical

Pharmaceutical

Financial

Telecommunications

Public administration

Transport and logistics

Industry

FMCG

Energy industry

Automotive

SECTORS

The CSOD services we are targeting to big and medium sized enterprises. The scope of our activity is global in its nature. We deal with the companies, located in the territorial areas, such as: Europe, the Middle East and Africa, Latin America, Asia Pacific and USA. We have got plentiful experience in working with companies representing pharmaceutical and medical sectors, which are the beneficiaries of our projects from the very beginning of our business activity. Right now, our HCM offer is targeted to the following sectors:

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e-fav
medical
Pharmaceutical
Financial
Telecommunications
Public administration
Transport and logistics
Industry
FMCG
Automotive

Some services where we were involved

8/5 support with validated change & release management for Life Science company

24/7/365 support for S&P 100 company

Rollout of customer service solution to 105 markets

Rollout of internal HR portal to 43 countries

CONTACT

Let us be your success Partner!

Sławomir Drachal Business Development Manager

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About

Our Offer

eConsulting provides specialised IT and QA services to business centers and leading international firms. From the beginning, the firm which was established in 2002 has strived to achieve the goals of continuous and sustainable development.

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