CASE STUDY Enhanced LMS Implementation for a Global Communications Firm

enhanced lms implementation


Our client, a globally renowned strategic communications firm with deep local roots in the world’s key corporate and financial centers across 12 countries and a partner of the world’s third-largest communications group. Our client encountered unique challenges in the wake of the COVID-19 pandemic. They urgently required the implementation of a comprehensive Learning Management System (LMS) to efficiently organize training sessions with subject matter experts and preserve a repository of past sessions. 

Scope of Work

During the initial phases of the sales process, a rigorous and meticulous scoping exercise was conducted. This exercise aimed to precisely pinpoint the client’s needs and expectations. The result was the adoption of an agile and accelerated four-week implementation plan known as “NOW.” Within this framework, our dedicated implementation team prioritized several key tasks:

  • Training Material Management: A paramount focus was placed on uploading and meticulously organizing training materials. This ensured their accessibility to specific user groups.
  • Instructor Led Training (ILT): The ILT functionality was configured to facilitate seamless and effective instructor-led training sessions.
  • Virtual ILT Integration (vILT): Our experts seamlessly integrated virtual Instructor Led Training (vILT) sessions with Microsoft Teams, facilitating remote learning and collaboration.

Results and Benefits

The successful deployment of the Cornerstone OnDemand’s LMS system yielded a multitude of substantial benefits for our esteemed client:

  • Centralized Training Hub: The LMS became a centralized and cohesive platform for managing employee training and development initiatives, effectively bridging geographical divides.
  • Consistency in Quality and Messaging: With the LMS in operation, our client achieved remarkable consistency in the quality and messaging of their training and development programs across all global regions.
  • Enhanced Efficiency: The automation of vILT trainings brought about substantial gains in efficiency, saving valuable time and resources.
  • Improved Data Visibility: The LMS’s robust reporting capabilities provided our client with invaluable insights into training data. This, in turn, empowered them to meet employee training expectations with greater precision and effectiveness.

This LMS implementation not only addressed the immediate needs of our client but also laid a robust foundation for continuous improvement and expansion in their training and development efforts. It underscores our commitment to delivering effective solutions tailored to the unique requirements of our clients in an ever-evolving global landscape.


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